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Delivering Medication Therapy Management Services

Delivering Medication Therapy Management Services

Become a Certified MTM Pharmacist

Nova Southeastern University College of Pharmacy

Live, via Zoom

April 15, 2023


APhA’s Delivering Medication Therapy Management Services certificate training program (4th Edition) presented by Nova Southeastern University (NSU) College of Pharmacy provides pharmacists the skillset for developing, implementing, and delivering MTM services to patients. This practice-based curriculum represents a fusion of science, clinical, and administrative pharmacy. It includes an overview of the marketplace for delivering MTM services, guidance for implementing MTM services in pharmacy practice, a review of the essential skills and knowledge needed for performing MTM successfully, and an organized process for identifying medication-related problems.

This program has three distinct components:

  1. Self-study modules and self-assessment, which must be completed no later than one day before the live training (~10-12 hours).
  2. Live Virtual Seminar (~7 hours) conducted live via Zoom; attendance required.
  3. Successful completion of the post-seminar case evaluation and recommendations; you must complete three MTM cases afterwards.

It is very important to review all of the program information on the program website, which lists your responsibilities prior to enrolling in this course.

Basic Live (via Zoom) Seminar Agenda

  • Check-in, Welcome, Introductions, and Acknowledgements
  • The MTM Care Process
  • Patient Communication during MTM Encounters
  • Cultural Sensitivity
  • Managing Special Needs of Elderly Patients
  • Case Studies
  • MTM Implementation: Financial and Operational Issues
  • Next Steps and Take Home Points
  • Post-Seminar Assignment and Final Instructions

A more detailed agenda will be supplied after registration.

Registration Information
Please access the following Website to register:

Fees and Refund Information
  • $350 – Pharmacist
  • $220 - Graduate Intern/Resident
  • $140 - Student Pharmacist

Once you pay the registration fee, an enrollment code will be sent within 24 to 36 hours to the email address found on the registration form. Follow the instructions on the enrollment code document to access the CPE activity.

A refund may be requested before the enrollment code had been redeemed. Your registration fees minus a $75 administrative fee will be credited to the card used to enroll. There can be no refund once you have redeemed your enrollment code or let it expire. Your enrollment code expires on the day the workshop is presented.

Please be advised that this program is subject to postponement or cancellation if the required minimum number of registrants is not met at least 10 days prior to the scheduled date. If class is cancelled, we will automatically transfer your registration fee to the next activity offering.

Who should attend:

Pharmacists and Pharmacist interns seeking certification as an MTM pharmacist providing patient-centered MTM services for optimizing medication therapy.

For more information contact:

Barry Bleidt at

Accreditation Information

The American Pharmacists Association is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

The APhA Delivering Medication Therapy Management Services certificate training program is approved for a total of 21.0 contact hours of continuing pharmacy education (CPE) credit (2.1 CEUs). The ACPE Universal Activity Numbers (UAN) for this activity are listed below.

  • Successful completion of the self-study component involves passing the self-study assessment with a grade of 70% or higher and will result in 10 contact hours of CPE credit (1.0 CEUs). ACPE UAN: 0202-0000-18-164-H04-P / 0202-9999-18-164-H04-P
  • Successful completion of the live seminar component involves attending the full live seminar and completing the online evaluation. Successful completion of this component will result in 8 contact hours of CPE credit (0.8 CEU). ACPE UAN: 0202-0000-18-165-L04-P /  0202-9999-18-165-L04-P
  • Successful completion of the post seminar case exercise component involves completing 3 post cases and submitting an online attestation statement of completion. Successful completion of this component will result in 3 contact hours of CPE credit (0.3 CEU). ACPE UAN: 0202-0000-18-166-H04-P /  0202-9999-18-166-H04-P
    • If you are a Minnesota Pharmacist and want to enroll in the APhA MTM certificate training, please contact, before enrolling. 
    • Successful completion of the post seminar case exercise component for Minnesota pharmacists involves completing 12 post cases and submitting an online attestation statement of completion. Successful completion of this component will result in 12 contact hours of CPE credit (1.2 CEU). ACPE UAN: 0202-0000-18-167-H04-P /  0202-9999-18-167-H04-P

To obtain 21.0 contact hours of CPE credit (2.1 CEUs) for APhA's Delivering Medication Therapy Management Services program, the learner must complete all components listed above, and CLAIM credit for each component. Participants will need to have a valid APhA ( username and password, as well as a CPE Monitor account to claim credit. After credit has been claimed, please visit CPE monitor for your transcript. The Certificate of Achievement will be available online upon successful completion of the necessary activity requirements on the participant’s My Training page.

APhA continuing pharmacy education policy provides you with two opportunities to successfully complete the continuing pharmacy education assessment. Please note that you will not be permitted to submit the assessment a third time. The current policy of the APhA Education Department is not to release the correct answers to any of our CPE tests. This policy is intended to maintain the integrity of the CPE activity and the assessment.

APhA’s Delivering Medication Therapy Management Services certificate training program (4th Edition) was originally created in 2007 by the American Pharmacists Association and the American Society of Consultant Pharmacists.  Copyright © 2018 by the American Pharmacists Association.


DISCLAIMER: Information in this message is correct at the time of distribution. Any needed alterations to the program or schedule will be made to the materials distributed during the live, via Zoom, presentations.


Nova Southeastern University College of Pharmacy is accredited by the Accreditation Council for Pharmacy Education as a provider of Continuing Pharmacy Education.



Robert McGory, PharmD

Associate Dean, Professional Program

NSU College of Pharmacy

Goar Alvarez, PharmD

Assistant Dean, Pharmacy Services

NSU College of Pharmacy

Barry Bleidt, PhD, PharmD, RPh, FAPhA

Professor, Sociobehavioral and Administrative Pharmacy

NSU College of Pharmacy

Lillian Arce de Malavé, Pharm.D., RPh, AAHIVP, BCMTMS

Clinical Assistant Professor

NSU College of Pharmacy

Others (prn)


Activity Goals and Learning Objectives

The purpose of this certificate training program is to prepare pharmacists and pharmacist interns to improve medication use through the delivery of MTM services in a variety of practice settings.

At the completion of this activity, the participant should be able to:

  • Conduct a thorough medication therapy review (MTR)
  • When interviewing a patient, employ effective communication skills to overcome communication barriers
  • Complete a personal medication record (PMR)
  • Develop a medication-related action plan (MAP)
  • Document medication therapy management (MTM) services in a manner that allows for evaluating patient progress, billing, and tracking clinical and financial outcomes
  • Create a plan for patient follow-up
  • Perform the following tasks, given a patient case that includes one or more medications:
    • Assess patient-specific data and issues, and interpret these findings to identify medication-related problems
    • Develop a patient problem list and a list of the patient’s medication-related problems
    • Establish goals of therapy for each medical condition and medication-related problem identified
    • Make recommendations for resolving situations in which a patient’s medications are potentially inappropriate
  • Discuss the elements of an effective medication therapy recommendation to another health care practitioner
  • Describe the medication use concerns and adverse drug events that are more common in elderly patients
  • Account for pharmacokinetic and pharmacodynamic changes when reviewing an elderly person’s medication regimen
  • List important considerations when determining the operations of an MTM service
  • Identify potential payers for MTM services
  • Explain how to bill for MTM services using CPT codes
  • Describe strategies for marketing MTM services
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