MTM Call Center
Attn: ACORN SEED
NSU Terry Building
3200 S University Dr, Fort Lauderdale, FL 33328
Tel: (954) 262 3101
Fax: (954) 262 3934
The Adherence Outreach Program allows the pharmacist to work closely with patients and physicians to identify and address any barriers that may prevent patients from taking their medications properly. The program incorporates reminder tools, patient education and counseling, cost reduction strategies, and symptom management to improve adherence. The health care insurance company will determine eligibility to the Adherence Outreach Program. If eligible, patients will receive a phone call from a trained pharmacy professional who will go over your medication adherence and provide recommendations for improvement. Follow-up within 30 days will be provided to ensure that adherence has improved. The total time required for this service is 5-15 minutes.
With millions of Americans taking multiple medications for chronic conditions, the costs of poor medication management surrounding hospital admission and discharge run into the billions of dollars. Pharmacists in the call center can assist with these costs. The call center can perform an initial outreach to patients within 72 hours post-discharge and additional follow-up calls within 30-days to include a medication reconciliation, creation of a patient-specific medication list and medication action plan, patient education on medications and disease state management, communication to prescriber of any identified therapeutic concerns, care coordination, and medication access assistance.
Medication Therapy Management (MTM) is a program where pharmacists work closely with patients and physicians to solve any problems related to the medications and to help get the best results from taking them. The MTM service is provided via phone eligible patients.
The MTM pharmacist, working with your physician’s office, will help ensure that patients are: